Hairdresser, LORI
Ripoff, chemical burn, highlights, highlighted hair, cheap, careless, Owner must want colorist, ignored, Hairdresse

I have been highlighting my hair for a while now and never had any complications until going to Hairdresser Inc.in Paoli Shopping Center. My friends referred me to Lori and I had been there in the past (with Rick), so I was OK with the idea of going back. Lori was new there and they said she needs people to go to her.

I had an appointment for 1, never got taken until 2. I told Lori I wasn't expecting to be there waiting for an hour and she said I shouldn't schedule on a Saturday since it's busy and takes longer... Gee, I guess it's my fault.

She rushed through my highlights, not talking much. I do recall the brush on my scalp while she was doing the highlights. Lori put the heater over my head and within 5 minutes, I was on fire. I asked another colorist to turn the heat down and she did, but a couple minutes later, I had to take it off. It hurt SO bad, I usually have a good pain threshold too. I've been through child birth.

So, I ask the shampoo girl to get Lori and Lori comes over and says "Oh, that's weird." She left and the shampoo girl took my foils out. After rinsing out, I went back to my station and sat... For another 15 minutes doing nothing. My head hurt, I had to leave. Lori had abandoned me! I had to find her and ask her if there was anything else she was going to do for my head and she said "No". She must have been embarrassed, but it was rude to leave me after burning my scalp! I did pay $35 and tip her and the shampoo girl.

When I got home, I was crying the rest of the day from the pain... Taking cold showers and popping aspirin for the pain.

The doctor said this happens for two reasons: 1) cheap product or 2) bad colorist. Must be the Colorist since I've been there previously with no complications at all.

Now, a month later, I still have scabs on my scalp and my hair has been falling out. I asked them for $35 back, but they won't do it until I get a full report from my dermatologist. The owner said that this is not their fault and not Lori's fault. (Then who???!) The owner must be banging Lori. I know 35 dollars is not a lot to ask back, but I'm just so upset over my scalp it would really make me feel better. Whatever happened to "The customer is always right"? The fact they are going to make ME go through ANY obligations to get money back over chemical burns is just ridiculous.

Hairdresser ruined my head!!!

Company: Hairdresser, LORI
Country: USA
State: Pennsylvania
City: Paoli
Address: 8 Paoli Shopping Ctr, Paoli

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