Aflac
ALFAC for Business Accident Policy - Accident Policy

After sitting on my sons claim for 2 weeks, the Aflac Business Department, decides that I only get $100 for Joseph's ACL surgery. When I asked to speak to a supervisor I was told they would call me back within 48 hours. They stated that since the original MRI only stated possible tear, I need an additional MRI that states there was a tear. The operative report stating that there was a tear and that it was replaced isn't good enough. According to customer service they paid me $100 for the surgery itself, really $100 that's pathetic. They didn't pay me for the knee brace or crutches that I sent documentation for. They didn't pay me for airfare or lodging, surgery was in WA I'm in AK, which I submitted receipts for. Nor did they pay me for the ACL tear or the menisucus tear.

I have had AFLAC (indivudual) for years and had no issues what so ever. Claims were always paid quickly and correctly. I hate that they made my employeer go to a differenct division.

Company: Aflac
Country: USA

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