Rent A Center Prod Svc 19
HARASSED WHILE GIVING BIRTH after I called and stated I was being induced

December, I mentioned i was being induced on the 21st and due to my check not coming in until that day, id be late a payment. (i was always on time NEVER late) I was IN THE HOSPITAL DELIVERING MY SON and i received 4 "FRIENDLY REMINDERS" just that day saying a payment was due. Yeah talk about your employees are good at documenting... Forgot to document that detail and the actual amount of voice mails left. (RAC denied leaving that many because it wasnt documented.) I marched my * down there and played all 4 of them for the store manager and said "call me a liar again" I have never met a company that has so many people with nasty attitudes. These specific RAC employees in Orlando, FL are horrible at math, they will harass you for money they already received from you, and they will lie about how many times they contacted you and dont pay any attention to what you said. I had $124 left to pay on a $1300 couch set (same as cash 90day) I had to let the suspended money in my account go and i was told that id be covered until NOVEMBER. August between my mother (co signer) and I we received SIX phone calls in a 2 day period reminding us to pay. The calls yet again were never documented and again we played the voice mails. We were harassed for money already there and over charged on 5 different occasions. I understand they want their money for their items, its reasonable. However, the way they go about it is unprofessional. Ive been a loyal customer since it was RENT TOWN and to have this horrible experience, they just lost me. If they are so concerned about receiving their payments, why not treat customers with respect and understanding and follow their own company policies??? I at least hope not all the locations are like this.

Company: Rent A Center Prod Svc 19
Country: USA

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