Baer's Furniture
Deplorable Customer Service

Being that I am 59 yrs old, I've normally had my cost share of issues with businesses. Within the great majority of instances, delivering a polite notice towards the leader or operator has often introduced a rewarding quality towards the issue. But Baer's Furniture shop in Ft. Lauderdale is some of those rare conditions. After they have your cash, they no further worry about you whatsoever.

I visited the Baers Furniture shop in Fort Lauderdale on US1 just north of Oakland Park Blvd. I'd lately completed some home-remodeling and required a bookcase among other activities. Nearly instantly, I came across a bookcase that I truly preferred and bought two similar models togo alongside. Each unit includes two-pieces, an upper and lower device. I expected Vicki, the revenue woman, if she'd them in-stock and he or she stated "yes."

A shipping day was planned for that following week on October 28th. A couple of days before the delivery day, I named Vicki to reconfirm the shipping. First, she informs me the shipping wouldn't be until a later day and subsequently I had been informed that just three of the four items were in-stock. I had been informed it'd be another handful of months to obtain the final item but they wouldn't cost me for that next shipping. (Gee, how good of these!) So for a few months, I'd 11/2 bookcases resting in my own workplace.

After not reading back from anybody for around fourteen days, I chose to contact. Vicki wasn't operating that day-but another worker explained the next item arrived in "many days before." I had been livid that nobody had explained and that I proceeded to contact Vicki the next evening. I questioned why I had beennot informed that my furniture had are available in days before. She responded by stating she'd been down for that past couple of days. I stated, "So you imply the entire position turns down when you are not there?" She agreed to provide me a discount on the potential purchase but I stated I needed a discount WITH THIS purchase before I'd actually contemplate returning. After Vicki contacted using the operator, she called back and provided me a $50 discount off the $2,200.00 purchase. That sums to in regards to a 2% discount and does not actually spend the shipping cost. But I politely thanked Vicki understanding I'd never move base for the reason that location again.

They eventually sent the absent top portion of the 2nd bookcase the next week. However it was at that time that my actual issues were only starting. Once the deliverymen were configuring it, they realized that my first bookcase was shaky and have been constructed incorrectly from the first supply team. So that they experimented with repair it once they built another device. Anything seemed good and that I signed-off onto it. But once they quit, I came across the leading portion of the system they "mounted" was today rocking backwards and forwards and also the second-unit was uneven. Therefore both shipping teams screwed-up and today I'd to hold back house of third-time for anyone to come and repair them. Nevertheless when the service-man ultimately arrived, he explained this 1 of the most effective areas was faulty and needed to return. Additionally, there is a lost group used-to contain the two models together. Therefore today I'd to hold back house a sixth period for that poor top area to become exchanged.

Understand that $50.00 reimbursement that Vicki had assured me? I'd to contact and provide her my creditcardnumber 3 times within the span of per month before my Amex card was ultimately acknowledged. But once more, no apologies with no regrets.

I wrote an extremely polite notice to Ira Baer, the dog owner, and indicated my frustration with my purchase experience. Our primary criticism was not all of the screw-UPS but instead the way in which by which these were managed. Whether I talked with Vicki or somebody in another division, nobody appeared to provide a damn about something. Actually, this is actually the very first time I've actually created a problem notice to some business and never actually obtained the thanks to an answer.

At my insistence, Vicki spoke to Mr. Baer about providing me some extra payment because of exactly what choose to go wrong since being guaranteed the initial $50.00 credit. He decided to achieve this once anything have been resolved. But I'd to contact Vicki at least five occasions "to advise her" to consult with the dog owner concerning the quantity of the payment. The ultimate supply was possibly another massive $50.00 or perhaps a discount easily returned to purchase more furniture.in order for them to actually entertain the concept that I'd actually store there again, exhibits so just how outoftouch they're using their clients. Obviously, I got the $50.00. But just like using the preceding $50.00 credit, I'd to contact more often than once to obtain the particular credit. Once I obtained the credit,

I visited among their regional rivals to obtain the remainder of my new furniture. I'd without doubt have gone back again to Baeris easily hadn't been handled just like a red-headed stepchild.

I understand that all companies periodically make errors. But what divides the great businesses in the poor is the things they do to create it-up towards the client. This really is where Baeris gets an Y in my own guide. Never once, in my own numerous telephone calls with Vicki did I actually get any sympathy for example "Mr. M., I am so sorry that anything appears to be occurring for you." Alternatively, when I talked with Vicki about any issue happening, she down-played it and might usually state, "It Is yet another SMALL factor."

Clients regularly end up having a myriad of companies may it be by having an flight, a moving organization or perhaps a company. But what individuals want, besides payment, is for somebody say just how much they care and theyare likely to do what it requires to create it right. But when you anticipate to obtain any sympathy at Baers, reconsider. Whatever you can get from their store is apathy.

Company: Baer's Furniture
Country: USA
State: Florida
City: Fort Lauderdale

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