Fraenkel Company Inc
Will Not Honor Warranty

I purchased a King size mattress from what use to be the king of sleep. I didn't know they were closing down, and I later found out that they closed down because they had so many complaints against them.

I have only had the mattress for 3 years, and the thread is coming apart at the seams, and on one side the mattress is coming apart. When I first contacted the Fraenkel company and explained the situation they were more than willing to honor the warranty, and they even went so far as to tell me where the new mattress was coming from. I filled out all the paperwork that was sent, and sent photos of the mattress, and one of myself to show that I only weighed 130 pounds, and was the only one ever in the bed, and the mattress should not be tearing up as it is. I didn't hear anything from them for about two weeks, so I called on the 9th to ask when could it be picked up. I was told that the warranty would not be honored because it was normal wear and tear, and that I could have ripped the mattress myself, so I asked her, how stupid are you?

I purchase a brand new mattress and rip it, real bright. The photos showed the thread coming apart at the seams in all areas of the mattress, and they stated, maybe you tore it while you were sleeping. It is my belief that when they received the photo and saw that I was an African American, their entire story changed. I have e-mails to prove what I am saying. I've filed a formal complaint with the Federal Trade Commission, and now with you, maybe someone else can make sense of this. I have a warranty that is not being honored.

Company: Fraenkel Company Inc
Country: USA
Address: 8560 Jefferson Hwy., Suite B Baton Rouge LA 70809
Phone: 2252754242
Site: fraenkel.com

  <     >