Ashley Furniture
Beware. Horrible customer service

All I can say is buyers beware. While some aspects of the experience including the sales person were not bad others are examples of the worst customer service I have ever encountered. Like many others we purchased several pieces and the prices seemed ok. The salesman was nice and we were out the door quickly. All seemed fine until they decided to deliver (3 weeks later). On the intial delivery date they were 4 hours late and finally arrived at 10pm. At first glance everything looked good so we were ready to just live with it.in the light of day though we noticed that the main seam on the center of the couch was sewn crooked and it didn't line up with the cushions. So we spoke to the store and they agreed to replace it. Stuff happens what are you going to do. Once again delivery was set up and they were running late calling every hour on a saturday to tell us they would be there soon. The NEVER showed up. Saturday shot. Many calls with a horrible trucking company, pleasant sales manager and worthless Manager Armen we set it up for another day (on their schedule of course). For some reason this company is held hostage by a 3rd party delivery service. Again they were late so I cancelled the whole order and told them to pick up all the items. They agreed and gave me a full refund which was my only option at that point. But in another incompetent move they were even late to pick up all the items by about 3 hours. So all told I spent 21 hours waiting and ended up with nothing. Which in the long run makes me happy because I would much rather spend more than give this worthless excuse for a business a single dime. This franchisee owns all the Ashleys around SoCal. So expect the same from all.

Oh and after the whole ordeal was over we went to Living Spaces and saw one of the same pieces for half price. And that was their full retail. I couldn't even bring myself to by it though because the thoughts of Ashley Furniture would come to me everytime I looked at it and I would probably have a heart attack from anger.

Just do yourself a favor and go somewhere else. Anywhere else.

Company: Ashley Furniture
Country: USA

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