Sleepy's
Warranty - Gershwin

I had bought a $3,250 King Size Mattress from Sleepy’s two years ago. The Mattress warranty is supposed to be for 10 years as you would expect with an expensive mattress like that.

However after less than one year the mattress started to sag towards the edge making it almost impossible not to roll out of bed unless you constantly woke up and re-adjust your sleeping position. After two years it has become so bad (it sages from the center to the edge by 9 Inches) that I can no longer sleep on the mattress and had to move to our guest room.

I contacted Sleepy’s who sent out someone to test the mattress laying a string across the sides and without putting any weight on the mattress, then measuring the indent with a ruler. You can not tell if there are broken springs by that method. As expected this bogus test failed their requirements since it was done without a human body laying on it to replicate and show the real problem. If you want to measure the indentation on a pillow top this method may be fine, but not with a structural problem.

Thereafter I took photos of the mattress with my 180 lbs laying on it as it is supposed to be used showing the 9 Inch drop to one side and sent them along with a registered letter to their headquarters addressed to the president of the Sleepy’s with a 10 day ultimatum to respond, as expected the claim was rejected. Since neither Sleepy’s, nor the manufacturer are honoring their warranties, my only remaining options is to contact you and take both the store and the manufacturer to Small Claims Court, then I guarantee you I will get results. Stay tuned…

If more people would sue for these type of warranty breaches, maybe the stores and manufacturers would finally get their act together. Where is the Government if you need them?

Company: Sleepy's
Country: USA

  <     >