Raymour and Flanagan
Ordered and paid for furniture that never arrived

We visited buy furniture on 12/31/09. We discovered a leather set that people truly liked. We questioned if it arrived in dark, and we were informed yes it did, however it would need to be requested. They stated it'd consider 8-12 months in the many in the future in, but many occasions it is available in faster. This is no problem and thus we requested it. The twelve months was up March 31. The very first week in May I named and was informed that it'd be below the next week. I waited 2 more months and called again. I had been informed it'd be the next week. I subsequently named the next week, and was informed May 3rd. They assured me it'd be hereby then. I named May 2nd to ensure the day was nevertheless established for May 3rd plus they stated it'd maintain the shop on May 3rd, an they'd contact me. No-call arrived. On May 4th I named the shop once more, and was informed that it had been within the "port" in Ny, and could be in the shop anyday today. I requested to talk to a and was informed the supervisor could not do something for me personally. I stated that I had been really frustrated and desired to talk to somebody in control. I had been subsequently informed the supervisor was hectic and might contact me back. No-call arrived. A couple of hours later I called again and requested once more to talk to the supervisor. I had been informed once more that she was active. I subsequently requested for work headquarters telephone number, and that I was informed they could not do something for me personally, and that I must maintain it nearby. I responded that I had been informed the manager could not do something for me personally, and that I cannot appear to reach keep in touch with the supervisor, and that I needed cooperates quantity. I had been informed the supervisor might return my phone. I stated that I anticipated a phone inside the time. I waited and didn't get a phone. I subsequently got cooperates quantity and named them. They stated that there is reallynot something they are able to do, that they're in the mercy of the vender, and also have no control over when it comes in. I was subsequently informed that it ought to be below today by May 13th, but that day was not particular. I stated that I ought to be paid in some manner since this really is absurd, and that I was provided a $100.00 giftcard. Personally I think this wasn't appropriate, and that I simply did not actually wish to cope with the corporation any more. I stated that I needed to stop the purchase and also have my money returned, that will be what I wound up doing. The corporation has TERRIBLE customer support, and did not appear to treatment. I'd not purchase something from their store ACTUALLY! I also believe they ought to alter their mantra from "get your furniture in 3 times or less" to "get your furniture in three years or less" I also needs to note that after I went today towards the shop (they'dnot do the reimbursement within the telephone) another person was calling clearly looking into their furniture and I noticed the girl stating "nicely it did not are available in, and it is designed to are available in on Friday" therefore clearly I am not alone they're achieving this to.

Company: Raymour and Flanagan
Country: USA
State: Connecticut
City: West Hartford

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