Rooms to Go
Horrible Customer Service

We bought a bed at Locations Togo in Frisco, Tx and also the salesman informed us we'd thirty days to test the bed out and find out if we loved it. We selected one particularly since it was gentle, nevertheless when it had been shipped, it believed different compared to one about the shop floor. It had been as difficult like a stone. We returned towards the shop and spoke towards the supervisor about trading to get a softer bed. The supervisor simply informed us to-go house and "walk-around onto it." We told him that people weren't pleased with it and desired to discover what our choices were. Sadly, he constantly reduce us down and essentially told us that people did not know how beds function. He'd not pay attention to something we'd to express, and held providing exactly the same talk about how exactly he'd drop income if he got the bed back. He was really condescending, & most of times wouldn't actually lookup in the documents he'd in his hand. He handled us like we were silly. Whenever we attempted to describe that we were informed that we'd thirty days, he did not think us at-all, and stated that he was certain that even when the salesman informed us that, he'd also have informed us that it's as much as the supervisoris attention and might have introduced the manager to determine us. The component he was "certain was stated" never was. We're exceedingly annoyed and dissatisfied with Areas Togo, particularly its total insufficient customer support. We shall never store at their shop again, and warning others about doing this. Should you choose, prepare yourself to simply accept whatever issues you get having, since they're not prepared to help solve them.

November 11

Company: Rooms to Go
Country: USA
State: Texas
City: Frisco

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