Ashley Furniture
Rip off

Some tips about what has occurred in my experience... I documented issues that I had been having with my sectional/person to some customer support representative around. 7 days prior to the manufacturer guarantee was up in may. Following a support individual arrived and noticed the sofa, he explained the shop might choose it up and consider it back again to the shop to repair it. Subsequently got a phone declaring the sofa could be best set easily switched it into montage furniture providers. I did so plus they sent somebody out who did a temperature repair till components might be requested. Components were allegedly requested and also the same fix guy in the store arrived and stated "I can not resolve this!" I'll have Courtney from CS contact you this morning and we shall organize to possess it acquired. She named and stated that there is a misunderstanding with montage and they might purchase the components and also have them delivered to my home straight of course if these werenot there within 14 days, they'd return my income. I obtained to deals, one was to get a support address plus one container was foam padding. The components to repair the person system and body weren't delivered whatsoever. About the evening following the 2-week contract, I named Courtney in the store, and informed her that I had been completed winning contests with Ashley furnishings and montage, which I had been likely to be calling the BBB and Illinois Attorney General's workplace, which I had been considering a-class action suit having a several others which have had issues lately. She stated that they'd provide me a reimbursement and organize to get the sofa. Montage named later that evening and stated that I'd all the components required and that I simply had a need to create a scheduled appointment for them again in the future out towards the home. I named montage back seeking a contact me, since again there is nothing sent to restore the couch. The issues that I've are that Ashley must have solved this from the beginning. I've been obtaining the run-around happening 4 weeks today, without any quality. This couch has become in worse situation and also the disguise a mattress has become therefore damaged the steel has become searching in to the wood floor. I've needed to remove period from function three times today in order for them to come and state every time I can not fix this. I had been guaranteed a reimbursement, after which the dog owner's spouse, who is actually work supervisor aswell, states that courtney did not possess the expert to determine the refund and they believe they're not accountable which it's as much as montage. I bought some couches before this collection from Ashley Furnishings, and experienced them for 8 years, and that I offered them to my buddy, since I needed anything fresh. These were a wonderful item which are still in greater form than what I've today. I requested work supervisor how she'd experience if she invested 1800.00 on the couch collection that did not endure greater than a year? She stated that Ashley does not have the very best furniture... They've the very best for that price. I believe this bad illustration and does not say much for the organization, since until recently I really couldnot have experienced greater items to state. Today I tell everybody how poor of an event I've had. I'm creating this towards the Corporate office with expectations as you are able to assist me and that I am really pleased that you simply provide this type of substantial site to make use of like a contact for issues with items and merchants. I had been informed from the workplace supervisor that "Ashley Furniture isn't the very best, however the best for that worth, that's why we just provide a 12 months guarantee!" That's absurd - do you consider we are able to get enough folks together to obtain a class-action suit? I would like to understand since this can't keep occurring.

Company: Ashley Furniture
Country: USA
State: Illinois
City: Champaign
Site: ashleyfurniture.com

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