Belfort Furniture
Bad customer service

Do not place a special order from Belfort Furniture in Sterling, Virginia! We have been waiting for 3 months for a desk that we special-ordered to get a wood finish that is not in stock. We ordered the desk on March 1, and our receipt states a 4-5 week delivery, so we have already waited 3 times longer than the promised delivery window! NOT ONCE were we called with order status (although promised by the saleslady). We have had to call Belfort at least a half dozen times. Depending on who we talked to, we got a different answer. AND, the estimated delivery date was always pushed back. As of our last call to the manager, our desk has been on the truck for over a week, but it won't be delivered until the truck is full! How's that for customer service? It does not exist at Belfort, and we are not holding our breath for this delivery. As it is a special order, we do not have the option to cancel unless we pay 25%. They have made no attempt to get a satisfied customer, and they have not even responded to our complaint to the Better Business Bureau!

Company: Belfort Furniture
Country: USA
State: Virginia
City: Sterling
Site: belfortfurniture.com

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