Marlo Furniture / Home Theatre Seating
Poor quality product!

I bought my House Theater Sitting in 2007 and Mr. Heavenly in the Rockville, MD Marlo Furniture Middle was the one who matched this purchase. Originally, we were guaranteed to obtain our sitting in 2-3 months but ultimately once the product was shipped it had been near to a few months after I'd taken care of the furniture. We required within our step and did not create a large deal from it. But since we first got it, we've had number of issues with the house theatre seating. Fortunately, we employed our minds to purchase the warranty spending $90. We'd have now been truly pleased today if we'd utilized our minds to remain kilometers from Marlo within the first place.

Furniture was ok for that first couple of days but as couple weeks approved by, each and every item within the Sitting started providing issues with it the frustration of ready in GOD KNOWS HOW LONG A STORE customer support telephone lines began. We patiently kept calling the Marlo Customer Support (my bad spouse needed to maintain calls near to 60-75 units each time before a Person Servicer individual acquired our phone) about our issues and Marlo began changing it-one item following the different. You may think that Marlo fixed this problem but nonetheless the issue proceeds and we'venot loved the sitting after spending near to $1200 for this item (I'm really ethical easily note this bit of crap from my encounters).

After excellent & HEAVENLY work, we achieved Mr. Heavenly (Salesperson who offered the House Theatre sitting to us) and talked long about our predicament using the furniture he had offered this past year. He described he will require it-up with proper authorities. He returned to us after 10 timesapproximately that MARLO WILL DO A LEVEL EXCHANGE OVERALL COLLECTION. We were completely amazed as well as twice established our comprehension was proper because this had occurred earlier also using the Client Servicer Consultant informing us the same however in the finish just one item receiving changed.

Finally, it had been established the furniture could be shipped on 31st January. Marlo goofed up big style without telling people regarding at what period the furniture would be shipped but nonetheless went as much as the degree asking my spouse regarding "HOW SHE CAN LEAVE THE HOME IF YOU FIND A PLANNED SHIPPING from MARLO?" I'd like request Marlo a problem below - WOULD YOU GUYS BELIEVE THAT WE DO NOT HAVE ANYTHING EASIER TO DO IN LIFE EXCEPT TO WATCH FOR MARLO SHIPPING MEN TO PROVIDE ANYTIME BETWEEN 7 AND 9 PM. HOW COULD A PERSON SERVICE REPRESENTATIVE BE THIS RUDE? It has occurred more often than once to us today.

On 31st (our preliminary shipping day), the shipping person abruptly calls me and describes he is waiting outside my home to complete do his shipping (my spouse choose to go to fall my boy @ preschool at the moment). I obtain her to hurry back however the MARLO Shipping individuals are the busiest people within this entire globe plus they cannot wait 5 additional moments to get a mistake-up in the Marlo Finish. We contact the Marlo Customer Support regarding this and also the consultant calls back and shows that shipping men have remaining our region plus they will not be ready to provide today & another visit is likely to be planned. My spouse leaves to choose my boy from pre school and who seems again within the entrance of the home - the one and only the Marlo Shipping Men. Whenever we contact Customer Support again, we remarkably achieve exactly the same consultant and he or she irritatedly concerns in regards to what the problem is today. Whenever we advise that shipping men turned up when she's described that they're not likely to come nowadays, the representative concerns regarding HOW MY PARTNER CAN LEAVE THE HOME? I simply hardly understand in regards to what MARLO considers itself.

Finally, the furniture was planned to obtain shipped today between 12 and 3 PM. However the shipping person named he can come at 11:00 and arrived at 11:40 (my spouse needed to choose my boy from pre school at the moment). Just my parents have been home. While my spouse delivered, she was obtained by shock. It was no even exchange of the entire furniture but only a wedge (that also a incorrect one) had got changed. We attempted to get hold of Mr. Heavenly to speak with this goof-up but we informed he is experiencing a holiday at the moment. We attempted to achieve his Boss Ms. Martin but we're not luckily enough to achieve the individual immediately. We've named and quit lots of communications.

Company: Marlo Furniture / Home Theatre Seating
Country: USA
State: Maryland
City: Rockville
Site: marlofurniture.com

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