Bassett Furniture Direct
Poor after sale service!

Bassett Furniture Direct

Poor products & providers

I bought a room collection for $4755.08 May 1. Once they sent my furniture 1-piece was broken beyond repair. I quickly approached the Basset Furniture Primary shop I bought from to obtain a substitute item. Carmen, the individual we handled stated her pc wouldn't permit her to forward the images we delivered by email. She did not noticed really worried or nervous to repair the situation. It required us going for a dvd of harm to the shop to become submitted before they did something. The responsibility was completely on-US.

Many weeks passed. The alternative item they delivered was undesirable to us. It had been damaged on both ends & across the top. Additionally, it was smashed about the edges; it had been really apparent this was a broken ground test. We refused delivery. Basset Furniture Direct has fixed this item & is anticipating us to consider shipping sometime in a few days.

I wanted a credit for this ground test & was told positively NO. I paid-for FRESH furniture, I anticipate FRESH furniture. I approached Bassett company to intervene, they stated this area was run by a completely independent manager/agent. Humorous, each time in connect to the furniture shop they inform me all choices are created from the manufacturer. Besides getting my cash, what're their responsibilities IN MY EXPERIENCE THE CLIENT?

I've hardly any religion this alternative item is likely to be appropriate in my experience! They've previously explained that there's nothing wrong with it though they've not noticed it.

Joni Johnson

Company: Bassett Furniture Direct
Country: USA

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