Associated Supply Company, Inc
Poor Business Practice

We were called multiple times by this company trying to sell us ink cartridges for our HP printer. I was told that if I would just try the cartridges for a month I could return them if I didn't like them. I finally agreed. We received the ink cartridges. I didn't try them for a couple of weeks because I still had plenty of ink in my printer. When one of the cartridges in my printer did need changing I put in one of their cartridges. It worked but not as well as the HP. A few days later one of the other colors needed replacing so my assistant put in one of the Associated Supply cartridges. After she put it in she printed off a page that showed the levels of ink in all the cartridges and the two Associated Supply cartridges showed to be almost emply even though they were just put in. I tried called Associated Supply several times and never was able to speak to a human. I left messages and no one called me back. Yesterday someone called to tell me that I needed to pay for the cartridges. I told them I didn't want to keep them and explained why. She told me that I would have to pay a restocking fee. I told her that no one said anything to me about a restocking fee. She said it was on the invoice. I told her that any information on the invoice was not any information I had agreed to on the phone. I asked her for an address to send the cartridges back and I immediately sent them back by UPS. I'm holding my breath now because I have a feeling that they are going to harass me about the restocking fee or else they'll say they didn't receive the cartridges. I wish I would have never done business with them.

Company: Associated Supply Company, Inc
Country: USA
Phone: 18003459072
Site: dexknows.com

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