Apple
iPhone Wiped by Store, Lost $4000 Contract, Headset Never Sent

I have purchased an iPhone and the Apple Care protection plan that covers the phone for 2 years. I have 7 members of my family using iPhones and Apple Care also.

I have had nothing but problems with my iPhone since I first received it. It has been replaced with 'refurbished' or as they call them 'replacement' phones.

Most recently, my phone stopped working and in a call to Apple Care I was advised, against my better judgement, to go into a 'Genius" bar. I use the word genius euphemistically, as they are far from genius. I took 3 hours off from work, drove the 45 minutes to the Apple Store, was treated poorly when I arrived and proceeded to have my phone #1 WIPED, and then I was given a new phone. The 'genius' told me all my data was backed up in iCloud, and then discovered after wiping my old phone that he could not retrieve it. So I was given a phone that was brand new. No email, no contacts, no data at all!

On my drive back to my office, I learned that I missed a bid on a contract because I did not respond to an email I received in a timely manner. I had no email service on the phone because the genius wiped it. I lost a $4000 contract!

That evening when I arrived home, I attempted to restore the phone with the back up on itunes. The phone just went black! Nothing at all. It was not the battery, it was not itunes, it was a bad phone!

8 calls and 4 hours on the phone with both Apple Care and the store managers I still had no working phone!

Next day, Saturday, I had to drive back to the Apple store, an hour from my home, and attempt another genius fix. He determined I got a bad phone. This time the 'genius' was able to access my iCloud backup, but told me that the wireless connection in the store was so bad, it would take 4 - 6 hours to update everything. So once again I had a CLEAN phone. At least this time, I had contacts.

At home I was able to update all the apps, etc through my own wireless, but indeed it took 4 hours!

3 days without a working phone and a loss of $4000!!

Throughout this entire process I was in touch with customer relations, as I was advised to complain to them by the very first customer service rep I spoke with when I first reported the problem. I was promised 'good faith' gifts to satisfy me because of the 2 years of trouble I have had with anything Apple. After exhaustive calls, I decided I would be 'satisfied' with a bluetooth headset.

Katie Phillips called me and arranged delivery, etc. She also offered to send me some Apple 'goodies'. I said I didn't want anything of the sort. She sent them anyway. So I got an Apple pen, tshirt and coffee mug. However, the headset never arrived. When I inquired 3 weeks later, I received a call back from apple telling me that after they told me they were sending the headset, they changed their minds! No call, no notice, they just decided to renege on a promise!

Bad faith

Bad products

Bad customer service

Bad attitude

Apple used to be customer centric. They are now worse than Microsoft! As a matter of fact, I am rooting for Microsoft with Windows 8 to give Apple their comeuppance!

I will never buy another Apple product if this is how they treat their customers! Lies Lies Lies

Company: Apple
Country: USA
Site: apple.com

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