AJRichies.com
Unknown Fraudulent & Deceptive - Bait and Switch - Not for Sale in USA

I ordered the item as a gift for a child and what a disappointment! I found them on the internet and called to ask questions and as discussed with the telephone sales person "Tom", pictured and described below fromtheir website but when I received the camcorder the model is not the same as Iinquired about or requested when I placed my order. I asked for and was assuredthat the order was for the Panasonic HC-V700MK. The item they (AJRichies) shipped is the HC-V700 which does not have the built in memory and isconsiderably cheaper, and not made for sale in the USA. The camera theypictured on their website and describe is NOT the Camera they send. Http://www.ajrichies.com/Panasonic-HC-V700M-Full-HD-Flash-Memory-Camcorder/p-3034? Refid=Ibcart Some reviews suggest that they ship European products, Grey market items not
available in the USA and knowingly and fraudulently Bait and Switch products.

Furthermore I asked who the extended warranty was provided by and I was told Panasonic yet the warranty card indicates Consumer Priority Service which is NOT Panasonic. Additionally, the extra battery and battery quick charger were also misrepresented and arewidely available for $10 and $15 respectively, which is a far cry from theiradvertised retail price of $189, $129 and $89. Lastly, they advertise the American Express Symbol as a payment option but will tell you that their AMX
machine is broken and not able to accept. I have alerted AMX to their scam.

I called and called and emailed this company. Half the time they didn't answer or went straight to voice mail. Every time I asked for aresponse they promised or said they responded, never receiving anything fromthem. They lied to me each and every time I attempted to resolve this issue.

After 2 weeks of getting nowhere and almost two more weeks of trying to getthem to respond, I was told there email was broken. When I spoke to George incustomer service (they all sound like the same person) and explained that I did
not get what I ordered as depicted and described on their Website, discussedand confirmed on the telephone with "Tom, " He that I had not beengiven what is advertised or paid and agreed to send me an RMA with a prepaidshipping label. He said I would have two options, I could return for a fullrefund or an exchange. When the RMA finally came in my email after several
calls and emails to get action, they wanted to keep $103.50 plus I would haveto pay for return shipping and they admitted no fault rather trying to put blameon me! I have reported this company tothe Federal Trade Commission, the Department of Justice, the BBB amongst otheragencies. This company is not reputable and this whole experience has beennothing but a hassle and a night mare. Accessories Fraudulent & DeceptiveThey operate as I am told, by a practice of "BAIT and SWITCH."

The accessories they sell are available at a fraction of the price they charge and the products they send you. The Rapid Charger that theyadvertise at $89 is a Vivitar product (Model#QC-602) available for $15 at manyother retailers. The Extended Life 3 hr Battery priced at $189 is a Vivitarbattery (Model#B86) available for $10 at many other retailers. The warranty isnot the manufacturer warranty as they may tell you, instead it is provided fromsome company called CPS also located in the same area of NY and comes with adollar limitation. The tripod and cleaning kit is a $2.99 dollar or E-Bay store
item.

DO NOT BUY from this online retailer. I ended up getting what I ordered from Amazon and other venders for less money, fast free shipping and without any hassles! I thought I was saving a few bucks, gettingmore for a bit less but ended up costing me time, money and hassle!

Donot buy from ajrichies.com

Company: AJRichies.com
Country: USA
Address: 1709 20th Ave, Brooklyn, New York 11204
Phone: 8888711256
Site: ajrichies.com

  <     >