TigerDirect.com
Attempted purchase of portable DVD playe

I received an email from Tiger Direct. Since I had purchased an item with good results a few years ago, I scanned the emailed sales brochure. They were selling a Coby portable DVD player/TV combo for a special price of $39.95. I opted to purchase it and paid the total cost of $45.24. Here are the sequence of events:

1 I received a package with a VIDCAM enclosed. An item that was selling on the Internet for about $25.00.

2 I called and complained about the error and was promised a replacement with possibly a different manufacturer. I would receive this item in about five days.

3 I was sent a return-shipping label. I re-packed the VIDCAM and delivered it to a local UPS center for the return shipping.

4 After four days passed and I had not been contacted in any way from Tiger Direct, I called them. I was tolled that a refund was made to my credit card.

5 I talked with the supervising manager and complained about the problems I had encountered with the transaction. After a few calls and long discourse, Tiger Direct offered to sell me a different device without the shipping fee. I declined their offer.

So to recap, I spent hours and effort on my part to no effect. This was an endeavor of futility.

Company: TigerDirect.com
Country: USA
Phone: 8008008300
Site: tigerdirect.com

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