Precision Camera
Incompetence is king at Precision Camera

I had a professional video camera to get fixed (Panasonic HVX200). I signed up online to have Precision Camera send me a box and shipping label to send in my camera. About 4 days later, I got my box... It was not much bigger than a shoebox! I needed a box twice the size in order to ship it... I figure since they are a camera repair shop, they would send the appropriate size box based on my online order form... Not the case. So I called an the woman said they would send me a new box. Another 5 days later I got my box... IT WAS THE SAME SIZE BOX! Didn't work last time... Still doesn't. So I called again, this time I got a pip squeak college kid on the phone... I asked him why if I complained about the small box the first time, they would send me another of the same size. I made it a point to give him the dimensions of the camera over the phone so they would get it right this time. Over a week later I called because I had not gotten my box in the mail. The same jerk on the phone said " Oh I forgot to call you, they said we only have one size box, you would have to send in the camera in your own box". So after three weeks, I still have my camera and I need to find another shop to send it to. I could have had my camera fixed and back by now, but Precision Camera obviously doesn't know the first thing about doing business with competence.

Company: Precision Camera
Country: USA
State: Texas
City: L paso
Address: 11500 Rojas Drive, Suite J
Site: precisioncamera.com

  <     >