Samsung
Plano Repair Center Terrible Customer Service | Charges for manufacturing defects

Samsung made me send my Samsung Galaxy S2 in for cracks that started developing on the bezel due to poor manufacturing (No physical damage or dent to phone). After 7 days and repeated calls, they shipped my phone back with a solution listed as "Software Reloaded"

After multiple calls, instead of acknowledging their Service center's mistake, Samsung asked me to pay 160$ to replace the bezel (the phone is under warranty). During the entire RMA process no one told me there were costs associated or why the phone was fixed for Software (even though there was no S/W issue).

My personal rating for Samsung - Bad Quality, Bad Customer Service and Bad Customer Experience Management.

Company: Samsung
Country: USA
State: New Jersey
City: Ridgefield Park
Address: 85 Challenger Road Ridgefield Park, NJ. 07660
Phone: 18007267864
Site: samsung.com

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