Hewlett Packard
Poor Customer Service

Saturday, 10/01. Less than a month ago, I ordered a battery from hp and when I tried the new battery it did not work. So, I call hp then they said, “You need an adapter.” It took over 35 minutes for hp to process that new order for an adapter. To make things worst, today hp sent me the wrong adapter. Why did your worker did not take the time to match a single part with one product. Hp sent me a car adater instead of a wall socket apdapter.

As I called hp. Hp told me we do not have that adapter you need in stock. Then they said you need to be at home on Monday from 8am – 5pm for Fedex to pick up the car adapter we sent you. Then they gave a number to hp’s part store and said call them on Monday. This is service I get for being over 10 years loyal hp customer. I promise you I will never buy another laptop, desktop, printer, stock or any other thing from hp.

I was told by hp rep. That after Fedex pick up the wrong adapter I would be given a refund but today, Fedex was clueless to that and said they have nothing to do with that.

Company: Hewlett Packard
Country: USA

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