HH Gregg
Customer service

My spouse and that I bought a on 11/25 - the bill mentioned an installment package was needed or even the shipping people couldn't connect. Then it mentioned more below it'd be installed during shipping, examined and linked. I requested the salesperson when the package (distributed individually) was needed. She appeared uncertain and stated NO it wasnt. Therefore to be certain, my spouse and that I delivered towards the shop later and requested customer support. They stated IT HAD BEEN needed but that it included the merchandise. Then we were informed we'd obtain a phone providing people a-3-time window for shipping. Never got the phone call and so I named again and thought I'd reconfirm the installation package. Shock, the individual explained it WAS required, wasnt incorporated, and we'd need to proceed and purchase it! At this time I needed a mgr - and undoubtedly he explained ANOTHER solution - today its not necessary! We're currently waiting about the shipping of the machine of course if we get still another reaction in the shipping person we're delivering everything back. Unprofessional, inexperienced - no body, not really the mgr, apologized for that distress, and that I was regularly stop in middle-discussion and possibly placed on store or used in another person. I'll NEVER purchase out of this location again!

Company: HH Gregg
Country: USA
State: Illinois
City: Schaumburg

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