EvenTemp/St Croix Pellet Stoves
Poor quality, dismal customer support

Should you desire to purchase quality, National-created pellet stoves, look elsewhere. Should you desire to buy an excellent National-created item the maker really stands behind... Look elsewhere. I bought (2) St Croix Ranges in an York place along with a Prescott. The approved contractors butchered my home. The range producer, EvenTemp of Waco, NE, didn't care. They stated keep in touch with the seller, Hearthworks of Hooksett, NH. Effectively the seller was accountable for the installation plus they did not care possibly since their specialist was a sub contractor. Quite simply, Hearthworks got their cash... It got a towards the NH Attorneygeneral to obtain the sub contractor to reluctantly return and half heartedly patch-up their butchery. I've since needed a third party to correct their repairs. Within 1 period useful the packet ships of both ranges began to break, topple and diminish, obviously a product deficiency. A friend who bought another design E Croix pellet stove had exactly the same issue using the ships and got exactly the same outcomes of low-assistance. The seller believed to contact EvenTemp. EvenTemp, denying any deficiency stated I'd to buy alternative ships through the seller. Consider it: 3 distinct design E Croix ranges in 2 homes all with disintegrating packet ships within 1 period and also the producer declining to remain behind their goods. Nevertheless, the seller, Hearthworks, was significantly more than pleased to promote me fresh ships which are today made from metal despite the fact that the initial ceramic substance was "not faulty". Quite simply, Hearthworks was pleased to consider more of my income. At that time I rejected buying them-but now I've no option since the internal temperature guards are kept in position from the today, totally diminished stone ships. Additionally, I'm today in my own 3rd period and also the keypads for that electronic control sections on both ranges have failed and need alternative. I want not bother calling the maker, EvenTemp, or the seller, Hearthworks until I would like to start another circlejerk. I'm today seeking components online and certainly will possibly deploy them myself or employ a reliable, consciences specialist to do this. Overall, St Croix ranges are garbage, aren't backed from the producer and that I suppose any sibling manufacturers produced by EvenTemp of Waco, NE endure the exact same destiny.

Company: EvenTemp/St Croix Pellet Stoves
Country: USA
State: New Hampshire
City: Weare

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