The blue dot
Negligible shipping. Poor customer service

The blue dot sells cell phones on ebay. New, used, and refurbished. I purchased a blackberry, which costs $400.00 U.S. Retail. I even paid for expedited shipping. Even though my mailing address contained a unit number in it, these apparent idiots shipped it without requiring a signature for reciept of the item.

And apparently these, in my impression, idiots, didn't even insure the item. When I finally got through emailing with them twice, because they don't show a customer service phone number under the contact us heading, they told me the online tracking showed it as delivered.

After I requested that this customer service rep. Call me, or his superviser, he finally called. He tells me that, " the tracking shows it was delivered". So I say are you telling me didn't send it requiring a signature? He says, "you didn't pay for that kind of shipping, if you didn't get the item you have to take it up with the post office". I told him I paid for the only epedited shipping option that I saw at the check out.

This guy then tells me that basically he can't do anything for me. So I ask to talk his supervisor and he says hold on, and then he obviously puts his hand over the phone for about 3 to 4 seconds, and tells me his supervisor says to contact the post office. The whole thing was very frustrating and they are obviously 2, or maybe even just 1 guy in his apartment and basically I got screwed by thier incompetence. The only upside here is that I only paid $70.00, and I called my bank and got the charge reversed.

The end result and most important part to this posting is that I checked thier facebook page and sure enough they're are postings there in which people are literally saying, "where is my item?". I am starting a campaing to expose these bumbling fools for the incompetent inane amatures that they really are.

Company: The blue dot
Country: USA
Site: thebluedot.com

  <     >