ElectroZone
Smashed HDTV Delivered in Pristine Box - ElectroZone says: "Not Our Fault"

On 4 Nov I ordered a Samsung UN46B8500 from NexTag Trusted Seller ElectroZone (www.electrozone.com; 3960 Howard Hughes Pkwy #500; Las Vegas NV 89169). Sales person Jeff (#203) assured me the TV was new & factory-sealed, and guaranteed no-cost replacement of any damaged merchandise. It was delivered to my office 2 weeks later, and the ICAT Logistics delivery person left it in the lobby. I was supposed to have had an opportunity to inspect it, but did not, and the signature line on my copy of ICAT's Client Ticket is blank. I loaded the box into my car, brought it home, and set it up without incident. It worked beautifully for 9 days, and then the screen went dark and the set would do nothing but emit a faint "ticking" sound.

Looking for loose connections and for the serial number, I noticed that much more was wrong than just the failure of some internal electronic component: there was major albeit not immediately obvious structural damage: the plastic bezel was bowed forward (see Figure C, which shows a straightedge against the top front of the bezel), was partly detached from the steel back panel, and part of it was broken off.

Company: ElectroZone
Country: USA
State: Nevada
City: Las Vegas
Phone: 8002648212
Site: electrozone.com

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