Boston Guitar Works Boston Guitar Works - Brockton Music - Heath Berkowitz Liar Brockto
Heath Berkowitz Illegally Charged My Credit Card

In April I ordered from Boston Guitar Works aka Heath Berkowitz - owner, an in stock Bogner 4x12 cabinet. It arrived on 4/14/09. When it arrived I noticed that one edge of the box was damaged, it look like a fork lift had run one of the forks into the edge. I opened the box and looked at the cabinet and noticed there was cosmetic damage to the tolex in the same spot the box was damaged. I immediately called BGW and told them about the damage. I was asked to send some pics so they could file a claim with UPS. I took pics and sent them that afternoon.

I was told that UPS will be calling me within 24hrs to get some info. Two weeks later UPS had never called and I had called BGW 2 times to find out what was going on. Eventually on 5/07/09 UPS called me to get some info and they wanted more pics, which I took and emailed them the same day. UPS said they would contact BGW with their findings within 24hrs. Well 2 weeks later I have not hear from BGW, so I emailed Heath to find out what UPS decided. I did not get a response from Heath so I called the store and talked to AJ (sales clerk) and was told UPS denied the claim, but BGW had submitted the claim a second time.

Fast-forward to 7/22/09 and I had not heard anything from BGW so I called and was told by AJ that UPS denied the claim a second time. I then emailed Heath and said I wanted to resolve the issue by 7/24/09. I offered three options that would make me happy:

1. Return the cabinet and have BGW credit my credit card for the full amount of $1288.00

2. Return the cabinet and get store credit for the full amount of $1288.00

3. Return the cabinet and have BGW order me a new one.

Heath emailed me on 7/24/09 saying he was not willing to do any of those options. He said he filed 2 claims and thats all he could do. So I went to my bank with all my emails and a written statement of what happend. The bank agreed that I had a case to dispute the charge on my credit card. BGW had 45 days to fight the charge back, and they did not respond. The bank was able to get the the $1288 credited back to my card.

After I got my credit I called BGW around the second week of October and told them they could issue a UPS call tag to have the cabinet picked up. I never heard from BGW.

Fast-forward to 11/24/09, I'm looking at my new credit card statemet and I noticed that on 10/15/09 BGW had ILLEGALLY and WITHOUT MY PERMISSION charged my card for $1288 again. I have now contacted my bank to have the $1288 credited back again. I will now be calling the BBB of Boston.

Company: Boston Guitar Works Boston Guitar Works - Brockton Music - Heath Berkowitz Liar Brockto
Country: USA
State: Massachusetts
City: Brockton
Address: 1717 Main Street
Phone: 5085800088
Site: bostonguitar.com

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