CompUSA
No mail in rebate. Broken promises

Good job with the effort. I too have little appreciation of CompUSA, and I am glad others are doing the same as me, boycott CompUSA.

My story deals with a mail-in rebate when I purchased a set of Nextel phones. The whole deal was to get two phones with a $100 mail-in rebate. Without the rebate there was no point in getting those phones as I could have gotten pretty much any phone for free. I send the UPCs, original receipt, etc.; I wait for 3 months, and no mail-in rebate. I called them up, and I am told to go to the web and go to "whereismyrebate.com" or something like that, where I am told nothing, just that they have not received my rebate.

I went to the store, and they say they cannot do anything since they need the receipt. I call the main office they say they cant do anything cause they need the UPCs. I call the main office again and they say, "sorry but you should have made copies of everything cause we can't process anything without those". So why in the hell do they ask for the originals in the first place?

After that I decided I was not going to waste more time dealing with them, it would probably cost me more in time and aggravation than the $100. So since then I have never bought from them again, plus I have persuaded many of going elsewhere to buy their electronics (same goes to BestBuy, but thats another story). Now, I am about 18 months CompUSA free.

Robert

Company: CompUSA
Country: USA
State: Florida
City: Altamonte Springs
Address: Altamonte Springs Florida

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