Shop NBC - V2 Priemier AKA Viscom
Shop NBC - V2 Premier AKA Viscom ripoff - deception - belittlement

6-26-03

To whom it may concern,
I would like to take the time to explain in as much detail as possible as to why I am dissatisfied with Shop NBC and V2 Premier's way they have handled my account ever since I purchased one of your computers.

I feel I have not received customer satisfaction do to the fact that Shop NBC did not return my call with in the prescribed 30 days notice that I wanted to return the p. C because it was not functioning correctly no more than 2 weeks after we received it. I intend to forward this info to the Better Business Bureau and to any other interested parties.

1. On the month of January I purchased a V2 Premiere computer from Shop NBC with option of
extended warranty, returns within 30 days, and no payments for 1 year.

After about 2 weeks of receiving shipment, the speakers quit working "no sound". I called Shop NBC for help, they instructed me to call the vendor and I asked if I had any other problems if I can return the product? I was told I could return it within 30 days if I did not get the problem resolved.

2. V2 Premiers tech support did not call me back after I gave several messages to them until 1 week later. That gave me on 1 week left to return the p.C. V2 support told me that my sound card was no good, another tech from V2 said the speakers were bad.

3. V2 decided after 3 weeks of trying to figure out my "no sound" problem, to send me a new set of speakers. It took over a month to find out that the original tech at V2 Premier did not order my speakers, a new order was placed for me by V2 again, that was in March.

4.in the mean time, while this was going on the digital camera that came with the package, "vivitar 3350" stopped working 3 weeks after we started using it. I had to call Vivitar on that as well per Shop NBC again. I was told to return the camera for a " NEW" replacement as promised by Vivitar. I shipped the camera to Vivitar via UPS from where I work. Before I shipped it out, I made 2 tiny black dots on the inside of the battery holder just to see if I would receive the same camera back.

5. It took almost 2 months to get it back, in the box was a hand written note that said, " Cannot find any problem". And I checked the battery holder, it was the same camera. Also, someone had apparently beat on the camera with a hammer because the face plate was caved in a bit and there was a huge cut on the front as well. I contacted Vivitar that night and a representative told me on the phone that Vivitar does not swap products bad ones for goods ones.in fact, he was quite blunt in telling me I did not know what I was talking about. I called Shop NBC on this as well. I was able to call Vivitar again and they agreed to exchange the camera for a new one.

6. Receive new camera in April. It worked for about 1 week and has not worked any longer. Vivitar never returned my loud complaint. I gave up.

7. Received new speakers, plugged them in the back of p. C's out going in back. No sound! I plugged these into the front panel, sound, they work. However, V2 never explained why the plug in the back does not work.

8. April CD rom DVD does not work. Called V2 on this several times. After several weeks of trying to get some help, they decided it was the mother board needing replaced. They ordered the parts and they came several weeks later after my constant calling asking where they were at.

9. Received mother board. So far so good, the new p. C I purchased for over 2,000.00 is now working like a new p. C should.

10. June. 25,03 Wife is working on computer to print documents needed for a important court case in July. The computer stops dead and shuts down. She calls V2 Tech support. They go over a few things with her over the phone to trouble shoot it. V2 decides it the mother board and power supply. They order the parts and told her it will take 3 weeks. My wife explains her situation of the documents that are needed by July, and asked if the parts could be rushed over night and we would pay for the shipping. The Technician said no, they do not ship over night.

Now in viewing all that has happened to my wife and I, the amount of time, effort, loss of work and possibly even a considerable amount of money. I do not intend to pay one cent for this computer. I did all the procedures as instructed by ShopNBC, V2 Premier, and Vivtar. Some body needs to eat the cost of this machine that is not built properly. No computer should have all these problems with in a few weeks of purchase. I tried to return it back to Shop NBC from the start and got the run around, I got the run around with V2, and I got nothing but rude responses from Vivitar and a new camera that does not work.
I feel V2 Premier should replace all of the system, or take this one back and I owe nothing, or eat the cost and I owe nothing.

Mark
61738, Illinois
U.S.A.

Company: Shop NBC - V2 Priemier AKA Viscom
Country: USA
State: Minnesota
City: Chaska
Phone: 8006765523
Site: www.v2priemer.com

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