Telebrands
CA Sales Tax Overcharge, S&H Overcharge Visalia, California

I had recently purchased a Jupiter Jack. It was advertised for only $19.95 S/H. As I proceeded through the process, they offered a 2nd Jupiter Jack for an additional $19.95 but no additional shipping/handling. I skipped that offer and was offered an upgraded Jupiter Jack, (24k gold connectors) for an additional $9.99. I accepted that offer and proceeded on. After another offer or two I finally check out. The total came out to $43.96. Jupiter Jack $29.98 and S/H $13.98. I do not remember exactly what the original S/H was, but I know it was not $13.98. On the online receipt I printed it states, "In California and New Jersey, applicable sales tax may apply." So far I really don't have a problem until I checked my online banking transactions. Telebrands charged my account $47.60 not $43.96. The difference is added sales tax. Still not a problem until I did the math and noticed that they included the shipping and handling before calculating the California sales tax of 8.25%. (... And even that was wrong).
Here's what they did: $29.98 $13.98=$43.96. Then calculated $43.96 x. 0825 and came out to $3.64 tax. 1 cent too much. No big deal right? WRONG! They illegally charged sales tax on shipping and handling. It should have been: $29.98 x. 0825 = $2.47 tax. The receipt should have said. $29.98 $2.47 tax 13.98 S/H for a total of $46.43 an overcharge of $1.17. I called telebrands' Customer Service and they immediately offered to credit me $5.00. I told them that I thought this might be a bigger issue. The CSR connected me to a supervisor. The supervisor told me that the "system" calcuates the sales tax. I asked her if it was fair to assume that ALL California customers would have automatically been overcharged since the computer "system" does the calculations? The supervisor insisted that it was an honest mistake and that she would credit me $1.17. That's what brought me here. I'm thinking that probably ALL California customers who purchased something through telebrands was overcharged sales tax.in addition; I wonder if those connectors I upgraded to are actually 24k gold...

Company: Telebrands
Country: USA
State: New Jersey
City: Fairfield
Phone: 9732278777
Site: www.telebrands.com

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