Alltel
Unwarranted threat to discontinue my service on an account paid up to date

On 3-15-09, when I was on Day 3 of a three-day workshop with 5 hours to go, Alltel sent me a text messgae stating that they would my disconnect my cellphone service March 18. My account is current. My mother died on January 12. I was on the phone with the funeral home, family and businesses nonstop. The last thing on my mind was cellphone-minute usage, and I went over my mintues during one billing cycle. My bill was three times what it should have been, but I paid it in a timely fashion after Alltel refused to cut me some slack under the circumstances. They stated in their policy that when a customer goes over his minutes, they recommend upgrading, not just threatening to disconnect for no reason. This is after they cancelled my insurance coverage on the phone when I upgraded and I had to go three months with no coverage after I had to reapply.

Company: Alltel
Country: USA
State: Arkansas
City: Little Rock
Address: Building 4, Third Floor, One Allied Drive
Phone: 8005799778

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