Philips Electronics
Fraud and scam

Boris24
02-14-2009
16

On July 5th, I bought a tv from Philips Technology. It had been a restored Television bought from Philips own store shop at http://www.outlet. Philips.com.

After I received the TV and first got it put up, I easily realized that there is some discoloration about the display. I approached Philips immediately, because they just supplied a 90-day guarantee on refurbished TVs. This started a procedure of numerous weeks of frequently calling them, looking to get them to correct the TV they'd offered me.

I had been originally informed to utilize a nearby approved service-center to obtain it looked over and fixed. Sadly, they'd not protect the price of something individual visiting my home, and so I needed to wrestle the TV into my automobile and generate it towards the one devote city approved by Philips. They rapidly decided the issue was a defective picture-tube and stated they'd need to purchase one from Philips. I originally quit it in the service-center, however it quickly became obvious the picture-tube wasn't likely to be delivered towards the support center rapidly, and so I introduced it home.

Obviously, the service-center never obtained the picture-tube. Philips was no further useful to them than in my experience - plenty of miscommunication, overlooking calls and simply flat-out lies.

I spent weeks calling Philips, attempting to create anything happen. When the 90-day guarantee was up, they 'dropped' my currently exposed claim and each telephone call started having a lengthy procedure for detailing that I Would previously submitted a guarantee state, then returning and forth using the customer support broker before they'd ultimately 'discover' my claim again, simply to start a fresh round of operating me in groups.

I eventually were able to be permitted to talk to a boss, but she was worse compared to regular brokers. She'd just actually tell me that she didnot have all of the info she required before her and might contact me back, which she NEVER did.

At this time, more demanding issues intruded into my entire life and also the problem with Philips got placed on the rear burner. From the time-my interest switched back to Philips, I simply did not possess the power to start the entire procedure again. Today I am caught having a broken tv, and Philips chuckled completely towards the lender.