Asus
Do not buy from them

I bought an A8N32-SLI Deluxe Motherboard several months ago, made by ASUS. I assembled my own system which seemed to work fine, until I attempted to upgrade to WindowsXP SP3. Doing so caused an endless loop of reboot crashes, which took a great deal of time to reverse and undo, and left me with SP2 (the older version of WindowsXP), and left me unable to upgrade without risking a lot a problems.

I researched this situation online, and discovered that the problem can be traced to my A8N32-SLI Deluxe motherboard.

Microsoft pointed out that this is an issue with the manufacturer, ASUS, and suggested I contact them. I sent ASUS an email requesting support. When my email was not replied to within 48 hours, I phoned ASUS tech support and eventually reached a technician who told me in no uncertain terms that this is not ASUS responsibility, that Microsoft should be the one supplying support since it was them who issued SP3, and that ASUS would therefore do nothing to assist me, or the thousands of others who bought this motherboard from ASUS!

As luck would have it, a day later, a reply came to the email I had sent out several days before.in that reply their tech department issued an extraordinarily convoluted recommendation, which required the complete dismantling and re-assembly of my computer. No explanation was given to indicate that the tech reps who replied in writing actually understood my question, because the recommendations seemed to have nothing to do with the failure to install SP3, and there was nothing to explain what was causing the problem, and how the procedures might help.

I sent a follow-up email, asking for clarification. My email was ignored.

I bought my motherboard from ASUS, because I thought they had a reputation for producing superior products, and good customer service. The service I received was utterly pathetic, and I cannot imagine why I, or anyone else, for that matter should patronize ASUS.

Anyone thinking about buying their motherboards from ASUS should consider my experience, and think twice or even three times before giving ASUS your money.

It is astonishing, that the phone-based tech support should tell me to go jump in the lake, then have that followed by a completely different reply by email, wherein, a recommendation to supposedly repair the problem is given... Only to have that recommendation offer no explanation whatsoever as to the cause of the problem, and how the complete dis-assembly of the computer could possibly effect a repair. It is even more remarkable, that when a clarification is requested, the author of the convoluted email should ignore my request.

Beware of ASUS products!

Company: Asus
Country: USA

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