Allthatcellular, Wireless Connections NY Inc
Deliver broken merchanside and only refund part of purchase price Brooklyn

On October 10th I ordered a used cellphone (Palm Treo 650) from this store, along with a 24-month warranty... For a total of $159.85 including shipping.

When the item arrived, everything looked fine (the phone was slightly damaged, but that is to be expected) but soon found out that the power terminal didn't work. I purchased new chargers (both a standard wall plug and a USB charger) and neither worked, so clearly the seller had been aware of this and simply swapped in a different battery to send it out.

Initially I tried to exchange the item, but when after 2 weeks of not hearing anything from the company I decided to cancel, only to find out that "there are no refunds on warranties" and that they were making a "special case" for me. How do you not refund faulty merchandise?!?!

So after numerous emails, I finally received a $101.96 refund (purchase price minus shipping 20% restocking fee warranty cost) which leaves me a total of over $60 out of pocket (including the $9 I spent returning their broken phone).

How can you charge someone restocking, shipping, and refuse to refund a warranty when the phone that you sold them NEVER worked!!!

Be careful of this company, do not buy from them

Company: Allthatcellular, Wireless Connections NY Inc
Country: USA
State: New York
City: BKLYN
Address: 123 Norfolk St
Phone: 3473124288

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