Conn's
Series of Unfortunate Service Visits to Very Slowly Fix a High End Dishwasher Houston

I purchased an LG stainless dishwasher model # LDF6810ST and a 2 year Conn's extended warranty from Conn's in Sugar Land, TX June. The dishwasher worked fine until October when it started acting up. During October and November it got to where it would shut itself off mid cycle and start flashing errror messages. We called Conn's warranty in December and began a long process of trying to get the dishwasher repaired. The first set of repairs took from December until March. The dishwasher did not work for 2 and 1/2 months during that time. I took off work for at least 8 seperate repair visits. The service center completely lost one set of parts. The service center repeatedly hung up on me as I tried to get resolution and a dishwasher that worked.

In February I took the dishwasher back to the store and asked for a refund and they said they had no authority to refund - I would have to go through the service center. The service center refused. When a new motor and control panel had been installed in March the dishwasher did not work as good as it had before but at least it kind of ran.

Then in July it began to leak out the bottom of the door every time it ran. Every service call is followed by a 3-4 week wait to get the parts. The top tray, door seals, and soap dispenser are now all being replaced in hopes of getting the leak to stop.

In early September I spoke with someone at the service center who said it was time to consider my dishwasher a lemon and replace it. They took my number but of course never called back. Conn's is wonderful about never calling back. I mailed a letter tot heir Beaumont, TX headquarters in April without any response. The dishwasher is a lemon and Conn's apparent solution is to drag everything out long enough that the 2 year warranty will end before everythhing is repaired.

Company: Conn's
Country: USA
State: Texas
City: Beaumont
Address: 550 Fannin Street, Ste 100
Phone: 2815916611

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