A & E Factory Service
Poor customer service in Sacramento

The ice dispenser about the door of the Whirlpool fridge started to launch snow occasionally after which never. Something phone was designed to Whirlpool for this fridge that's significantly less than twelve months old. The support consultant was decided that there is nothing wrong using the fridge and named me around in to the home four-times to look at him drive the switch and also the snow distributed as if he was nervous to finish the support phone. Every time I eliminated the glass from his palm and pressed the switch myself and viola, no snow. Every time he was amazed (yes right) so when he questioned me in to the home to get a sixth moment I contacted him and informed him that I had been thinking about taking part in this continuous test of whether the accessory was operating which all I needed him to complete was REPAIR IT

At that time he named somebody about the mobile phone, informed that each all the items that he'd completed to obtain the accessory to function which those activities hadn't prevailed. I noticed him state that he would need to purchase a PC for that fridge and he put up. To ensure that one to comprehend my disappointment with this specific support phone was the schedule directed at me was between 8am and 12 midday, whereupon he came @ 2:59pm and quit @ 3:45pm, which means this backwards and forwards madness continued for pretty much one hour.

Fundamentally the computer was requested where I had been informed that might be sent to my house on Thursday of the next week, which it wasn't. I named the 800-number To Some & E Factory Support to become informed that, “I don’t understand why the component wasn't requested, but I'll deliver a note towards the components division and somebody from there'll contact you back”. Prior to the end-of your day no body had named me and so I called back which period I had been informed the components division had 24-48 hours to come back calls. I discussed that 48 hours could be from the range and schedule through which the fix was planned to be achieved what exactly were another choices, and also the individual about the point mentioned again that somebody in the components division might contact me back. Our issue is…where may be the component so when could it be likely to be place in? I also am likely to contact the Whirlpool business to protest concerning the support or somewhat insufficient support that left me, the customer, with no functional fridge with no tangible info regarding the fixation of the issue.

Company: A & E Factory Service
Country: USA
State: California
City: Sacramento

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