Samsung Electronics
Two months old TV went black

On April 19th I bought a Samsung 27' Slimfit TV from best buy, Chicago, (purchase serial number: 0758598057 / reference number: 031306008555). It worked smoothly till July 9th, that means within two months it went blank, no power, no signal nothing...!! I felt like I’m the unluckiest one in the world... Coz TVs are believed to run for years without any problem... I called the Samsung call center, for a service, they did say that they are going to repair it for free... But with a ray of hope I asked them if they can replace the TV, the customer agent answered me with a parrable... That she bought a new jeans last week, but the button fell off... Her heart broke, she explained me that all this happens in this consumer world. Ha...!! Well answered babe..!! You might become the employee of the month for the best call of the month... Anyway... My TV is not yet repaired by them, its 24th of July today... They keeps on rescheduling my home service. God knows when they are going to appear!

But anyhow, I will never go for Samsung appliances, they may be good, but for a prompt service after the purchase, they are not good... You might regret for the level of quality of their customer service.

Company: Samsung Electronics
Country: USA
Site: samsung.com

  <     >