EB Games
Xbox 360 Exchange Policy Purchased for $50 Not Honored

A little over a year ago I received a Xbox 360 from my wife for my birthday. Knowing the 360 had a history of problems, we purchased the exchange policy which we told would let us walk in with a busted 360 and walk out again with a new one, no problem. Well, as it turned out, my 1st 360m died after about 5 months of light duty. I took it in, exchanged it for new, and purchased another return policy for the new one. Fine and dandy.

Well, this morning, my 360 gave me the infamous red ring of death, so I boxed it up and headed off to EBX. This time I am told that corporate has changed their policy and does not offer the exchange program anymore for the 360 because MS extended the warranty for the 360. I am at a total loss to understand what this has to do with a policy I paid for so I wouldn't have to deal with this very situation. Thanks for nothing EB, you have stolen from me, lied to me and broken a contract with me. Wonderful.

Company: EB Games
Country: USA
Site: ebgames.com

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