Cox Communications
Check Your Bill!

I recently signed up for digital cable service through COX Communications in Chandler, AZ.

I did a little research before hand and called another cable company and checked out the cost of some dishes.

I called COX on July 28 and took notes of my phone conversation and the Woman's name that I spoke with. She informed me what my monthly cost would be with tax.

The gentlemen came to my house to install my cable and told me that installation was free and I was also informed that I could receive a second digital cable box for free until the end of the year.

To make a long story short, my bill came and they tried to charge me for a significantly higher amount.

I called customer service; they were rude and told me they were not going to do anything to help me.

I asked for a supervisor and she said I would have to wait 24 - 48 hours.

I faxed the supervisor my work order which had the correct quoted amount which showed no installation fees and a brief explanation of my issue.

168 Hours later I have heard nothing from the company. I tried to call them a number of times and EVERY TIME I can't get through becuase "all circuits are busy".

In summary, they were very unprofessional, poor customer service and not trust worthy. Buyer be Ware.

Rob
Chandler, Arizona

Company: Cox Communications
Country: USA
State: Arizona
City: Phoenix
Address: PO BOX 78121
Phone: 6022771000

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