Royal Camera
Unauthorized upgrade and charges

Ordered a Canon 30D w/premium pacakage ($849). Didn't receive a confirmation email so called to cofirm order receipt. Sales person tried to upsell me to the USA package. I declined. I did accept an additional battery and charger (even though the package comes with that).

I checked my cc acount that evening and found $1698 was charged. Tried to call the customer service number but my cell times out after 2 minutes of ringing. Redialed and repeated this process for over 10 minutes. No answer.

Called this morning (11/16) and had to redial four times before the phone was answered. I attempted to correct the order but "it had shipped". I did not receive the shipping email as told the day before. The rep began to get rude.

He finally told me to shut up. I responded in like. He then told me to shut the f* up! I responded that he should. He then told me to "Shut the f* up! I'm going to cut your f* lips off!" I informed him I would be filing reports. I've contacted the BBB of NYC, the Federal Trade Commission, my credit card company and various websites to spread the word.

Bad me for not investigating the company before I ordered.

Company: Royal Camera
Country: USA
State: New York
City: Brooklyn
Phone: 7183364670
Site: royalcamera.com

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