The Twister Group
Ripoff, Bogus Shipping and Handling Charge and Threatened Me!

I ordered several items ($555.00) from this company. I started getting shipments from them one item at a time. I called and asked them why I was getting partial orders and the person on the phone (who refuesed to identify himself) was rude and belligerant from the beginning of the conversation, told me my order was shipped from more than one location.

He further informed me that this was the reason for the shipping being changed to cover additional shipping. He inquired of me in a condescending manner, "Didn't you get our email?" I told him that I got an email saying my order was shipped.

It agitated me that I was being charged three times the shipping because they couldn't ship one package and I told him that. He said if I didn't like it tough, UPS doesn't ship for free.

I couldn't believe the tone this guy was taking with me and quite frankly I figured any future dealings with this compnay would uequally as bad. I asked to speak to a supervisor. He said he was the supervisor and if I didn't want to talk with him I could email my concerns.

At this point I told him I wanted an RMA number that I did not want to do business with this compnay. He said fine, there is a 20% re-stocking fee. A re-stocking fee?!?!? I don't even have half the order yet. He said it didn't matter if I returned the merchandise there was a restock fee. Now I've been byung things from the internet for years now and I've never been dealt with so unprofessionally.

I told him fine, if this is the way you want to treat your customers I'll just send all the merchandise back and just refute the charge with my credit card company. At this point this guy went ballistic. He started screaming into the phone, "You go ahead and do that and we'll splatter your name all over the internet as a fraudulent customer" and other nonsenseical threats... It was almost comical had I not been burned on a $555.00 order.

My advise is: buy it from someone else. This compnay was the cheapest price on the item I bought, but I gotta tell you - no deal is worth this kind of abuse. I highly recommend (competitor's name deleted - see below). They have been a wonderful compnay to work with.

Rob
Lansing, Kansas
U.S.A.

Company: The Twister Group
Country: USA
State: Tennessee
City: Memphis
Address: 4655 E. Shelby Drive
Phone: 8474781450

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