Alibaba.com Hong Kong Ltd
GAIN EXPRESS HOLDINGS LTD Defective product return disappearance

Purchased a 3 axis hand-held EMF gaussmeter from Alibaba.com, which was not fully functional upon receipt. Contacted Alibaba.com to return the product for a replacement and they provided a ship to address of:

Phoebe Ko
Room 10,8F, Block B
Merit Industrial Centre
94 ToKwanWan Rd.
ToKwanWan, Kowloon
Hong Kong

The package was mailed out on December 12 and departed the US on December 14. Since that time the package has magically disappeared. Alibaba claims they do not have it, it has not been returned tot he US as a wrongly addressed package, and Alibaba will not honor or backup their defective merchandise. As of the writing of this report, I have had no less than 22 emails with them in an attempt to get either the return of my defective meter, a replacement or a refund. To date I have had nothing but excuses and denials that they have my product.

Since products do not vanish into thin air anywhere in the known world, then one has to ascertain that this company is disreputable and does not honor or back up what they sell. When they get a complaint and ask you to mail it back - it just disappears then they say it is not there, or at the postal center, or anywhere.

I would avoid doing business with this company at any cost. If you happen to get a product from them that does work, consider yourself lucky. If it breaks do not even try to send it back, they will deny it ever arrived. Either way, you will be out the money you spent, and have nothing to show for it.

Company: Alibaba.com Hong Kong Ltd
Country: USA
Address: Room 10, 8/F, Block B, Merit Industrial Centre, 94
Site: alibaba.com

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