DTVexpress.com
XpresServ Warranty Extended Warranty Scam, Universal Escape Clause, Refused Claim

Get as far away from these guys as you can. I purchased an extended warranty for $189.00 on a 58" Samsung Plasma for a home theater. After 21 months it developed wide, horizontal discoloration bands that stretched across the entire screen, especially prominent during light backgrounds. I filed a claim.

DTVexpress requested screen shots e-mailed to them in order to evaluate the problem. Based on THAT extensive examination (!) they refused the claim, citing what I now call their "Universal Escape Clause." Amazingly, it excludes:

"ANY IRREGULAR VIEWING QUALITY ISSUES DISPLAYED BY ANY TYPE OF TV including but not limited to blooming, strobing, judder, bluring, color shift, an imbalance of back lighting in one or more areas of the TV."

So, the question here folks, isn't what dtvexpress DOESN'T cover, but rather, what if anything they DO cover.in my opinion, the above Escape Clause eliminates 99% of the reason an average person purchases an extended warranty in the first place: viewing abnormalities that occur during the life of the warranty.

Company: DTVexpress.com
Country: USA
State: Georgia
City: Atlanta
Address: 981 Joseph E. Lowery Blvd., Suite 107
Phone: 8008064757
Site: dtvexpress.com

  <     >