Grand Canyon University
Disbursement Issues

As a military student I have been attending Grand Canyon University for almost two years and my experience with Financial Aid has been nothing but a complete nightmare! This current semester I started a new class on October 14th. I noticed that I had been charged the regular rate for my upcoming classes and that my military scholarship had not been applied. After speaking to four different counselors including my own financial advisor and repetitive calling all ensuring me that my scholarship would be applied, needless to say it didn't get applied until the third week after constant complaints. I had a credit issued on my account on the 19th of October. Two weeks rolled by and my account still had not been changed over to a zero balance so I called Finance again and was told that because of the new system things were taking awhile but she assured me that I would receive my disbursement refund within the 14 business day guideline. One of the many lies and misconceptions told by a counselor, how is it even possible to receive my check by the 14th business day which is November 8th if here it is November 4th and my account has not even been cleared out yet! So November 5th I check my account and it is finally a zero balance so I think to myself okay I should be receiving my disbursement check within the next couple of days. I checked the mailbox for an entire week all the way up to November 13th and I still did not have a refund in the mail. I live in California the check is coming from Arizona it shouldn't take a week to receive. On November 15th I called spoke to a finance counselor to find out where my check is and he continuously tried to tell me that it showed in his system that my check was mailed out November 5th. I repeatedly asked him does he doubt my intelligence, if my check was mailed out on the 5th why is it the 15th and my check is still a no show. Once again I was given the run around that mail was just slow because of Veterans day, ok Veterans day was only one day what about the other nine days. The conversation ended with Mrs. If you do not receive your check by the end of the week we can stop payment on it and send you out another. After talking to this representative I called the very next day today, November 16th and spoke to a new counselor and explained to her that what I was told yesterday was unacceptable and that I needed for her to speak to accounting to find out where exactly my check is because there is no way that it was sent out on the 5th. This counselor places me on hold and gets back on the phone and tells me that the person that she needs to speak to in accounting is not in but that she would send her an email to find out where my check is. This representative provided me with her personal line and assured me that she would get this matter resolved and to give her a call in a couple of hours. I spoke to this representative around 8am. I called her back at 1pm and left a message, 3 pm and left a message, and 5 and left a message. Needless to say she never contacted me back. As a result of the finance department being unprofessional and not managing my funds properly, I will be filing a formal complaint with the US Department of Education OIG for misuse and mismanagement of financial aid because I have been more than patient and cooperative with GCU and my matter has yet to be resolved.

Company: Grand Canyon University
Country: USA
State: Arizona
City: Phoenix
Site: gcu.edu

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