Kaplan University
No Refund of Deposit in 4-6wks as Promised

I was lied to about receiving hard copy books, I was told my card would not be processed until the book issue was resolved and it was charged anyway. They only offer E-Books which was not an option for me due to the fact I'm disabled. I needed Hard Copy books due to my disabilities and stated that at beginning communications. I was also told I would get a refund in 4-6 weeks. I have not received anything as of this date. I also did not get a reply to the last e-mail I sent. I have documentation proving what I say is true and I am filing a Civil Suit on January 12 if I don't receive my deposit back by that time, I am a widow with a 10 yr old daughter and I am on a fixed income. I was lied to two times. I feel they lied and took advantage of me because Im disabled. This has been since Oct 11.

Company: Kaplan University
Country: USA
State: Florida
City: Ft. Lauderdale
Address: 6301 Kaplan University Avenue
Phone: 8665275268

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