Craig Webb, Century 21 Premium Properties
Dispute with our property manager over charges for work not performed, etc

We signed a property management agreement with Mr. Webb and deposited $1,500.00 with him and had to cancel the agreement after several weeks. The agreement can be terminated with 60 days written notice and Mr. Webb agreed to the notice. Shortly thereafter we received a written statement outlining the charges for the duration of the contract. The following items are disputed:

Utility Setup: There is no mention in the agreement that there would be a charge of $350.00 to set up the utilities. If so, we would have done this ourselves.

AC Filter Replacement: This was not done and we were charged $24.00.

Spring Clean: This was not done and we were charged $220.00.

Management Fee: We were charged $355.07 for October & November. The agreement clearly states that the first two months are free.

60 Days Notice: We were charged $480.00 for terminating the contract. The agreement states that 60 days notice is required but makes no mention of a penalty charge.

Deposit to Bank After 60 Day Period: There is no statement in the agreement stating that a waiting period is imposed after termination of the agreement. Mr. Webb has closed my account and is holding the balance of my deposit.

Charges After the Termination: We have been charged $75.00 for a TDT Application with the County eleven days after the account was closed. There should be no activity after the termination was agreed upon.

Damage to our House: Mr. Webb rented our house to vacationers and after they departed we found a large burn mark from a kettle on our formica countertop. After it was reported to him and photos presented, he stated that he did not feel the guests were responsible for this damage. No one else had been in the house and the guests were the only people to occupy the house during the period of our agreement.

It has been impossible to work with Mr. Webb and feel that we have been very unfairly treated as he has been very rude and insulting to us and refuses to cooperate in any way. He is not looking after our interests but just pocketing as much money as he possibly can. None of the promises he made to us before we signed the agreement were kept, such as providing a guest book, spring clean the house, provide proper signage, licenses, tax applications, etc.

As the owner of this house is our nephew and resides in England, we have prepared this statement for him as per his inputs and permission.

Company: Craig Webb, Century 21 Premium Properties
Country: USA
State: Florida
City: Kissimmee
Address: 5483 W. Irlo Bronson Memorial Highway
Phone: 4073969621

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