Kaplan Universtiy
Guarntee

I signed up for classes at Kaplan University online in Sept of 06. I finally received my registration refund in March of 07. It took several phone calls and many hours on the phone to accomplish a refund. I think I spoke to everyone at that University before they finally understood that they were responsible for locking me out of my classes then putting me in the wrong classes.

I originally called to just get some info on the classes they offered that I was interested in. The time was less than a week before the classes were to begin. They guarnteed that they could get me in on time. I knew this was impossible because the time it would take to tranfer my transcrips from other colleges I have attended and the finical aid process. Well they finally got all the info they needed but failed to get me into the classes I needed. They tried to tell me I didn't qualify for a refund because I didn't cancel 7 days prior to the start of the classes. I didn't even know what classes they were putting me in because they had me locked out for the first 3 days of the start of the classes.

Once I discovered that I was in associates instead of bachelor classes I called my advisor. She told me not to go back into the classes or I would be charged for them. She tried to get me in the correct classes but never succeded. I canceled my finincal aid and they informed me I was the second person that day that had canceled for Kaplan University classes.

You know when the professor stresses in his opening that there is no reason for posting mis-spelled words because you have a spell check option in your posting box yet he mis-spelled words in his own posting, there might be a problem. I currently have someone persuing me to sign up for classes at FMU. After reading everything posted on this sight I probably won't sign up with them.

I am looking to get my Bachelors in Business then Masters. I own and operate my own business so time is limited to the internet only. Any suggestions for good online schools would be appreciated.

Company: Kaplan Universtiy
Country: USA
State: Illinois
City: Chicago
Site: kaplan.com

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