Pet Paradise
Dana West sold me a sick puppy (dishonest), won't take back unopened dog food as a credit, insulted, nasty behavior, unfriendly, bad business practices ripoff

The owner of Pet Paradise, of Marlboro, NJ, sold me a puppy 4-5 weeks ago. When I picked up the puppy everyone was so nice and friendly, because I was spending over $2000 on a dog supplies.

They told me that we have to buy their dog food that is sold there b/c that is what they have been feeding my dog since they got him. Well, when we took him home, not only did he still have "kennel cough"/tracheaitis, but he wasn't eating the food. 4-5 weeks he still dislikes the food that they gave me. At the time of purchasing the dog, I bought a 18lb bag of dog food.

Since my dog doesn't like that brand, and the bag I have is unopened, I tried to return it, for a store credit. They wouldn't allow me to do so, said it was prohibited by NJ STATE LAW to accept the return package of dog food. Note: I returned a similar bag of dog food to Petsmart the same day without a receipt and unopened, and they gave me a full cash refund. They said that there is no state law that prohibits this return. Isn't that funny?

After speaking with Dana West (co-owner of Pet Paradise) on the phone, and explaining my situation, she began to get very nasty with me and told me that her dog food is the "best on the market".

All of her dogs that they sell, love the food. That may be true while they are there, but when they come home, they hate it! Even their own veterinarian has stated this claim. Dana told me that she was not giving me a credit/refund in any amount and told me to leave the store. Nice way to treat a customer that just bought a $2000 puppy from you 4 weeks ago and $250 worth of supplies, crate and dog food.

This place is not being run in a good business manner at all and should be reported to every business reporting agency!

Company: Pet Paradise
Country: USA
State: New Jersey
City: Marlboro
Address: 314 Route 9 North
Phone: 7326172770

  <     >