EDPReporting
Acclaim MasterCard RipOff, Fraudulent, takes Money, horrible customer service, long waiting period Ripoff

On December 29th, I check my bank account and see that an e-check for 159.95 has been taken out of my account. I proceed to go through this whole cat-and-mouse game to try and get my money back.

My bank tells me that it came from EDPreporting. Mind you, I'm away at school, so It's going to be awhile before I can get to my hometown to file a report with the bank.

I call EDPreporting and I am waiting for more than 10 minutes (unacceptable). After a while, my call is answered by Bernette (I guess that's how it is spelled). He tells me, that he can send me a form either through my e-mail or by snail mail. I am supposed to fill it out and go to the police department to file a report. And after the police investigation, if my claim is found out to be fraudulent, then they will refund me the money.

I find this unacceptable since I have had a problem once before with someone getting my credit card number and that company had their own Fraud Protection department that looked into that matter.

I am given the website that the request came from and I realize that I had been to this site after I was looking for a payday loan. Apparently, that site sent me to www.superacclaimcard.com. I did not send in the information. I repetaedly told him this. He asked me if I read the Terms and Conditions and if I saw that I only had 3 days to cancel. I said apparently not if I did not click to send in the info. But somehow, it was sent anyway. Apparently, I "requested" for the card on December 21st. So by the time I could even get in contact with someone, January 5th, it was way too late.

After I answered whether or not I had read the terms and conditions. I was told that the card would still be sent to me and was instantly hung up on.

I called back and received an operator who said all she could do was take my information down and give it to a rep who would contact me in 24 to 48 hours. Then I was hung up on. I called again and received Bernette again. I immediately ask to speak to a manager. I am told that no manager is available and that my info would be taken down and I would be contacted within 24 to 48 hours. After I asked why I could not speak to a manager immediately, Bernette proceeds to start explaining when all of a sudden the phone "mysteriously" breaks up and then the call is ended.

I call one more time after several hours and surprise, surprise, I receive the same operator. I'm so frustrated that I just hang up.

I realized this must be some type of scam since: 1. There is no address listed on the website. 2. There is an unknown fee if you choose to call a representative. 3.in four phone calls at different times, I received the same 2 people.

You be the judge, but I'm definitely going to get something done. They have no idea who they messed with.

Company: EDPReporting
Country: USA
Phone: 8004300672
Site: www.edpreporting.com, www.superacclaimcard.com

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