OnRebate
Tiger Direct Automated system claimed they sent my rebate but its been 3 weeks and no rebate, no respnse to email inquiries. Impossible to contact company ripoff

The first red flag was from several emails I sent going unanswered. There is only one way to contact this company and that is by email. They have an automated phone line with no options for live help. I bought a product through Tiger Direct that qualified for a rebate. I opted for the "instant rebate" (which cost extra) submitted all of the required information and received an email confirmation that my rebate had been sent (check's in the mail). 3 weeks later still no rebate and all email inquiries ignored. Non of my email inquiries bounced back so I know they were delivered.

I called Tiger Direct and the sales rep who I spoke to said they were getting about 20 calls per day regarding rebate complaints. He had recently spoke to a lady that had filed for an instant rebate and was told "check's in the mail" last March (06) and still hadn't received it. I asked the sales rep if I could speak to someone regarding my rebate and was then put on hold where I waited for 2 1/2 hours before giving up.

If the issuer of these rebates (Tiger Direct) doesn't want to honor them they shouldn't offer them. I wouldn't have bought this particular product if it wasn't being offered with a rebate. I also filed a complaint with BBB. It's hard to believe Tiger Direct would associate themselves with a 'fly-by-night' type of company like On Rebate.

Company: OnRebate
Country: USA
State: Florida
City: Boca Raton
Address: 120 East Palmetto Park Road
Phone: 8882229300

  <     >