University Of Phoenix Online, Axia College
University Of Phoenix Online, Axia College Rip Off, Thieves, Fraud, Liars

They recieved my personal signature loan in September, they removed the money to pay for my first block of classes, my financial aid was there, and paid for the remainder of my expenses.
There is over three thousand dollars remaining on my account, with no money due to the college, they refuse to refund this money to me. (Yet I am responsible for paying the lender back.) I have heard one excuse after another, need to put in a ticket, to wrong ticket, to no response, etc etc.

Finally after weeks of calling and getting excuse after excuse, if I was even lucky enough to get someone to answer the phone, I was told that the check was mailed to me, and I would have it within a few days. Perfect, I thought the problem was solved. I waited a week like they said too, no check. I tried calling back as instructed, just to get the famous answering machines again.

After days of not hearing anything again, I call and ask to speak to someone who can answer my questions, I recieve Paula, who once again goes through the ticket procedure.
The following day the finance counselor calls, and informs me that I am not getting the check after all, her reasons are it is called a lower tier loan.
I of course, asked why she told me the loan had been released, and she told me that is because what her computer told her. (another lie, if I can see it on my end, she can see it on hers, and vice versa according to everyone else at this so called school).

I attempt to go over her head to her manager, again I get the run around, where no-one will take the call. Nor will they return phone calls when messages are left for them. Today I get a call from the academic counselor because I have left messages saying I Am withdrawling, I am tired of the run around, the dishonesty, and the teachers that are a joke. (different long story).

Now I am informed once again that she would look into it, and get back to me, later I get a call from the finance manager who tries to explain that the money must go back to the lender, No problem, at least that way I am not responsible for paying it back. (except for what was taken for the two classes), it lessens my burden of debt. I ask for proof that this will be sent to the lender, and they inform me that they can not and will not send me a letter stating it will be returned.

Just a side note here, I called the lender yesterday, and they informed me that the money should indeed be released to me, not to them, and when I told them this school refuses to release these funds, the lender said they do not deal with that part of it, they only approve the loans and release funds to the school.

They have had this money that is under my name, and my credit for over two months now, I have recieved bills for the interest on this money, and I have never seen it. They refuse to release the funds to me, and will not show proof of the money going back to the lender. Oh by the way, they claim they have yet another 29 days to release the money to the lender.

From what I have read on other complaints, they have a history of saying they will release back to the lender and never do, no wonder they wont put anything in writing. Save yourself the headache, hassle, and stress, and your money, stay far away from this college. It is a Joke, a Thief, Rip Off, Con Artist.

I am filing complaints with the attorney general, better buisness burea, department of education, and anyone else online that will listen.
Thanks for your time, if a class action lawsuit is ever filed, you can count me in.

Company: University Of Phoenix Online, Axia College
Country: USA
State: Arizona
City: Phoenix
Phone: 8003669699
Site: axiaecampus.com

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