Hrs Usa
Unethical business practices I

HRS USA appears to be attempting to structure payment conditions to generate a $29 late fee, $10 processing fee or motivate me to pay off the Best Buy interest free promotional loan 8 months early.

Their tactics worked. I have just closed my acct & will pay off the loan within the next few days, which was interest free untill Feb 1... I called customer service yesterday & respectfully requested that they remail my monthly statement since it was late in arriving. Two differant representives and their supervisors all denied my request;they all said to give it another week and to call back then. I said, if I do that then my pmt will be late. I even offered to pay a fee for them to mail me another statement. They still refused.

It was suggested that I could pay off the balence early & I would not have to worry about it or else to pay a $10 fee (if my statement did not arrive) to process a check over the phone. I said I realize your company earns your income from consumer interest charges, late fees & the $10 processing fee however your tactics violate the Federal Unfair & Deceptive Practives Act as well as Fl's Deceptive & Unfair Trade Practives Act...

For the readers info, the BBB's internet site has given this company an unsatisfactory business rating;the Fl Dept of Consumer Protection has 27 complaints on this company during the past 3 years.

HRS USA is owned by the parent company Household International Inc located at 2700 Sanders Road in Prospect Heights Il 60070...# 847 564 5000

Rosemary
tampa, Florida

Company: Hrs Usa
Country: USA
State: Llinois
City: Carol Stream
Address: PO Box 5238
Phone: 8003650292

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